Refund policy

Return & Refund Policy

At Aircraft Jewels, we offer a 30-day return policy from the date you receive your order.

Returns

To be eligible for a return:

* Item must be unused and in original condition
* Must include original packaging and tags
* Proof of purchase is required

To start a return, contact us at:
📧 business.kw@hotmail.com

⚠️ Returns sent without prior approval will not be accepted.

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Damages & Issues

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue.

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Non-Returnable Items

We do not accept returns for:

* Customized or personalized items
* Personal care products
* Sale items
* Gift cards

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Exchanges

To exchange an item, please return the original product first. Once approved, you can place a new order.

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Refunds

Once your return is received and inspected:

* Approved refunds will be issued to your original payment method
* Processing time: up to 10 business days

If your refund is delayed more than 15 business days after approval, contact us at:
📧 business.kw@hotmail.com